Frequently Asked Questions

ARE LAB-GROWN DIAMONDS REAL DIAMONDS?
Yes, 100%. Lab-grown diamonds are physically, 
chemically and optically identical to mined diamonds. 
The only difference is where they are created 
in a laboratory rather than underground.

ARE YOUR DIAMONDS CERTIFIED?
Yes. Every diamond comes with an IGI or GIA 
certificate confirming the cut, colour, clarity 
and carat weight.

HOW DO I PLACE AN ORDER?
All orders are placed via WhatsApp. Message us 
with your style, budget and occasion and we will 
guide you personally through every step.

HOW DOES THE CUSTOM PROCESS WORK?
We follow a simple step-by-step process:

Step 1 — You share your idea via WhatsApp
Step 2 — We send you diamond options and designs
Step 3 — You approve the design on a video call
Step 4 — We begin crafting your piece
Step 5 — We show you the finished piece on 
          a video call before shipping
Step 6 — Your piece is delivered in luxury packaging

Nothing goes into production without your 
full approval.

DO I GET TO SEE THE PIECE BEFORE IT SHIPS?
Yes, always. We do a video call with you at 
every stage — design approval, diamond selection, 
and final product inspection before shipping.

CAN I CUSTOMISE EVERYTHING?
Yes. You choose:
✦ Diamond shape and carat weight
✦ Rose Gold, White Gold or Yellow Gold
✦ 9kt, 14kt or 18kt gold purity
✦ Ring size
✦ Engraving

HOW LONG DOES IT TAKE?
Custom pieces take 2–3 weeks from order 
confirmation to delivery.

DO YOU SHIP INTERNATIONALLY?
Yes. We ship to USA, UK, Europe, Australia 
and New Zealand with full insurance and tracking.

HOW MUCH DOES IT COST?
Pricing depends on your diamond and design 
choices. Message us on WhatsApp for your 
personalised quote.